At PRISM one senior practitioner works inside your company on a regular monthly cadence,
settling how people are hired, paid, managed and — when it has to happen — let go.
Nearly everyone who calls is standing in one of two rooms. Choose yours and
the section re-cuts around it — the photograph, the sentence and the five faces of the work.
Founders' room
Thirty people happened in a year.
Offers were made on instinct, the second manager has never managed, and every
awkward conversation still ends on the founder's calendar. At PRISM the answer is not a
handbook — it is the four or five structural decisions that make the next thirty hires
survivable.
The shape of the company written down: who reports where, what each level means and
what it pays. Done once, properly, it removes a year of improvised answers.
Org map and reporting lines
Level definitions, IC and manager
Pay bands and a review cycle
Job architecture that survives growth
A loop that does not depend on one person's calendar or one person's instinct:
scorecards, a short defensible interview, and a decision made the same way twice.
Role scorecards
Interview loop and question bank
Debrief and decision protocol
Offer and closing support
Most first-time managers were promoted for being good at the other job. At PRISM they
are given the sentences to use, a cadence to hold, and someone to call before the hard
conversation rather than after.
Manager basics, six sessions
One-to-one and feedback norms
Performance cycle design
Coaching on call
Handbooks, contracts and the exposures nobody has had time to read. Not a compliance
exercise — a short list of what would actually hurt, in the order it should be fixed.
Handbook and policy review
Contract and documentation audit
Grievance and exit handling
Someone leaves every year, and how it is handled is watched by everyone who stays.
At PRISM the conversation is prepared, the paperwork is right, and nobody is made to
improvise it.
Performance conversations, prepared
Exit process and documentation
Redundancy and restructure support
What the team is told, and when
Erin H. Robertson
Erin H. Robertson
I started as an executive assistant at a grassroots nonprofit inside the United Nations
system in New York — nearly seven years helping community leaders reach the funding and
expertise they needed. It was the hardest job I've ever had, and it shaped everything I do now.
From there, grant writing, then in-house fundraising, working shoulder to shoulder with
founders. When a fast-growing organization needed leadership it didn't have, I took on HR
before I really knew what it was, and found I had a knack for it. Founders began bringing me
into their portfolio companies — early-stage companies don't need full-time HR, but they do
need it. So I started my own practice.
Twenty years in, I know what I'm here to do. I speak fluent founder. There's no bench here,
no associate assigned to your account — the work is done by the person you met.
Erin's partnership was instrumental to how Forever 21 grew our thinking about talent and HR. After significant changes had been made at the company, she stepped in as an interim HR leader to help unify the team and identify some of the most important hires we made that year, taking Forever 21 into it's most pivotal chapter.
Daniel KulleCEO · Forever 21
Erin is one of the rare few that can build a vision for the future while seemingly solving the day-to-day. We hired Erin to reset our corporate values, reshape culture and bring our leadership team to the next level. Each of these she delivered beyond any expectation and her work truly multiplied our business performance. Her quality of craft, care and drive is worth the investment out of the first session and already paying dividends before you complete. If you are seeking greater commitment, productivity and a high performing culture Erin and her process is the way.
Jordan SchenckCEO · Flashfood
Erin worked closely with us to build the People structures and accountabilities that have allowed our firm to grow while not only preserving but strengthening the best of our culture. She helped us put scalable foundations in place, intentional hiring, onboarding, performance management, and clear expectations, so that everyone at every level knows our values and leverages them in key moments, even when no one is looking. Our culture has become a competitive advantage, which is a rare thing in the legal profession.
Rachel JohnsonCo-Managing Partner · J&O Law
03 — how a month goes, what it costs, what gets asked
The shape of it.
A month at PRISM
Week 01
Listening, mostly
Time with the people who carry the friction, and nothing written yet.
Week 02
A written view
What is true, what is exposed, and the four things worth doing first.
Week 03
Building
Levels, loops, documents — made with you rather than handed over.
Week 04
Handing back
Your managers run it; PRISM stays reachable on the difficult week.
A day, borrowed
One day a month for a company that mostly knows what it is doing and wants one senior head to check it.
Scoped per engagement
Inside the company
A set cadence each month, a written view early on, and everything after it built with your managers.
Scoped per engagement
One hard thing
A restructure, a departure, an investigation — scoped, held and finished.
Fixed fee
Not a recruiter.
No placement fee and no commission of any kind.
Usually within two weeks.
Sooner if something has already gone wrong.
Thirty days' notice, either side.
Everything written down belongs to you.
Erin does the work.
There is no bench and no one else to hand you to.
The answer is usually simpler, and less comfortable, than the one you were hoping for.
04 — start a conversation
Twenty minutes, and no deck.
Let's talk about what's not working. The honest feedback starts immediately.
Thank you.
A reply comes from a person, usually within two working days.